Products

All items shown on this site are for general guidance only. FLOWERS - Due to seasonal and local availability we cannot guarantee that the content of your delivery will always match identically what is shown on this site. In the interests of providing you with the best possible floral delivery, your KievDelivery  florist may substitute one or more items. If there are particular flowers or colors that you would prefer to be included or even excluded, then we will do our utmost to meet your request. Please use the “Special Instructions for Kievdelivery" field when doing checkout. GIFTS - should an item be out of stock, a similar product of equal or greater value may be sent, rather than disappoint and miss the intended delivery date. GIFT CERTIFICATE and ELECTRONICS - no substitutions. In the case of unavailability we make a full refund. 

Complaints about the quality of flowers (not fresh, fallen, etc.) received at any other time than at once upon the delivery to the recipient will not be accepted.  Recipient has the right to refuse from receiving the flowers with her/his motivation (about quality, time, size, color and so on) - we shall follow the complaint and will do the substitution or other necessary actions to satisfy the recipient in the soonest possible time.  

Delivery

Please see the Delivery Policies here. Please ensure the correct address details are provided for the intended recipient and contact details in the event of any delivery problems. KievDelivery cannot be responsible for orders being delayed by incomplete or incorrect information and no additional instructions on the customer's side. Should the recipient not be home we will attempt to deliver to a neighbor or post a card through the letterbox informing them that a delivery has been attempted. Please ensure the correct address and PHONE NUMBER of the recipient are provided. If an attempted delivery fails (such as the wrong address or phone number specified on the order), we reserve the right to charge additional costs to re-deliver or to deduct the shipping costs/product wastage/courier return fee from any refund if the order is subsequently cancelled. There may be delays in delivery where a third party is involved, such as delivery to hospitals, hotels, offices, and shops. In the case of delivery to such locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery. Our liability for non-delivery of the products shall be limited to replacing the product within a reasonable time.

Shortages/Damages

All claims for Delivery Shortages or Damages must be reported to KievDlivery within three days of the delivery date.

Orders

You will be given clear instructions on how to complete the details required on the order form. By clicking on the ‘Confirm Order’ button on the order form, you are consenting to be bound by these Terms and Conditions and those appearing anywhere on the KievDelivery website and authorizes KievDelivery Group to take payment for the item(s) ordered. Full payment for all items purchased through this site is required before your order can be dispatched. We accept all major credit and debit cards through Multicards.com - credit card processor. All checkout pages containing personal information are protected using 256-bit encryption technology. KievDelivery reserves the right not to process an order if it believes that the credit card transaction may have been made fraudulently. Under such circumstances, the customer will be contacted to obtain further information. An email will automatically be sent confirming that your order has been received and is being processed, please check this carefully. We will not consider ourselves bound by a contract with you until we send you an acceptance e-mail. Orders cannot be accepted from customers under the age of 18 years.

Complaints

At KievDelivery, we are fully committed to providing you with the best possible gift delivery service. KievDelivery  will investigate your complaint and endeavor to respond within two working days at non-seasonal times. (Christmas, Valentines Day and International Women’s Day may take longer). We will keep you informed throughout the complete process and if we are satisfied that your complaint is genuine a replacement or refund will be given. This does not affect your statutory rights as a customer. If you are dissatisfied with the service, you have received, please notify us within 24 hours of delivery and retain the item concerned. Complaints on quality cannot be investigated if made later than five days following date of delivery. All these items are perishable in nature and so cannot be returned under the distance selling regulations.

Complaints about the quality of flowers (not fresh, fallen, etc.) received at any other time than at once upon the delivery to the recipient will not be accepted.  Recipient has the right to refuse from receiving the flowers with her/his motivation (about quality, time, size, color and so on) - we shall follow the complaint and will do the substitution or other necessary actions to satisfy the recipient in the soonest possible time.  

Limitation of Liability

In no event will KievDelivery be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the utilization of the site.

Disclaimer

KievDelivery does not warrant that the functions contained in the website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. This site and the information, names, images, pictures, logos and icons regarding or relating to KievDelivery and its products and services (or to third party products and services), is provided "as is" and on an "is available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Privacy Policy

We are committed to protecting your privacy. We shall only use the information received from you for the purpose of processing your order and provision with the best possible service. We will never share your confidential information with any third party and will not e-mail you in the future unless you have given us your consent.

General

Kievdelivery reserves the right to supplement and amend these Terms and Conditions. It is the responsibility of the customer to review the Terms and Conditions when using the website. 

To Right Holders

If you found your intellectual property ( photos, videos, text, etc.) illegally published on the pages of this web-site, please contact us to solve the problem.