Delivery Policy of Kievdelivery for Flowers and Gifts
Here below we present short information about the principles of our work. If you are interested more in legal stuff and detailed public agreement between You (as a customer) and Kievdelivery company, you are welcomed to visit and read Public Offer.
How we do the delivery:
The flowers or gift you selected will be delivered by local flowers shop managers in person to the recipient you mention when making the order.
We do need the phone number of the recipient. Only after we make the phone call and arrange the delivery, our local florists will start arranging flower bouquet, food gift basket, perfumes, etc.. Every bouquet is made of carefully selected fresh flowers and arranged in a stylish and original way.
The procedure of the delivery is as follows:
1) we receive your order and payment confirmation;
2) the manager sends your order to the local florist shop;
3) local florist shop manager confirms the main office that order can be done as ordered and tries to contact the recipient to arrange and schedule the delivery at the day, time and address customer placed when ordering;
4) bouquet, food baskets, etc. will be made just less than 2 hours before the delivery;
5) delivery will be made as arranged, in person, by the manager, the recipient will sign the form of delivery confirmation, a photo of delivery will be taken (if only allowed by the recipient);
6) confirmation message is sent to the customer.
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or more expensive value. For flower arrangements such as all roses or all tulips, we will make our best the flower type but may substitute with another color, with or without prior consultation with the customer. Food gifts will arrive in special wrapping designed to preserve freshness. Each gift is carefully inspected to ensure that it meets our quality standards.
We can deliver every item presented on our website to almost every city, town, and village in Ukraine (delivery restrictions in some areas in Donetsk, Lugansk and Crimea regions may apply). Even though we can do delivery to big cities and metropolitan areas, we welcome you to confirm the possibility of delivery to smaller villages and farms before making the order (additional delivery fees may apply and you will be contacted accordingly).
There are no hidden service or delivery fees. We have three types of delivery fees. First type - delivery in large Metropolitan areas. The cost is 10 USD. Delivery to the areas up to 35 km from large metropolitan areas costs 15 USD. Delivery to the areas up to 100 km from large metropolitan areas - 25 USD. All pricing, fees and order total will be disclosed on the Billing and Review step of the checkout process, above the "Place Your Order" button.
If the town or village of delivery is out of the main metropolitan areas of Ukraine (for example, a small village 200 miles from Cherkasy) – we shall contact you before proceeding the order with the request for an additional delivery fee. If you do not accept our proposal – we shall make a full refund at once.
We accept and proceed orders with the telephone number of the recipient only. If you do not have the phone number of the recipient – please contact us before making your order, and we will help you with this issue.
Delivery day and time issues. We welcome our customers to request a specific delivery day and time. Please type it in the Special Instructions for Kievdelivery field during checkout. We will do our best to accommodate your preferences. Please make sure that your order information is accurate and complete in order to avoid delivery delays. During major holidays, we recommend that you place your orders at least five days in advance.
Same-Day delivery service is not offered as payable option, but can be done upon customer request, although it is entirely possible if order is received and confirmed before 1:00 PM, Monday - Friday, or before 12:00 Noon on Saturdays, Ukrainian time (GMT+2) and you specify your preferences with Special Instructions for Kievdelivery for your order. Same-Day Delivery is possible if enough time is given – should you desire to make same-day delivery order, please contact us before making the order via Live Chat or email contact at kievdelivery dot com or via online form or via phone numbers +1(980)-7295075 or +38-067-7088480.
If the recipient is unavailable ( even though the delivery was arranged and schedules with the recipient), we will work hard to make the delivery of your special bouquet or gift in the time frame you provided in the instructions for your order. For this, we will call the recipient to schedule an appropriate delivery time. If the telephone number does not respond, we shall call later every 2 hours.
If we fail to call the recipient before the delivery, we shall contact the customer for additional instructions. According to your desire, we will either continue the search or refund your money in full.
Delivery Confirmation. The recipient will require signing a form upon delivery. Confirmation receipt scan can be emailed to the sender upon request. Courier will ask permission to take the FREE picture or short video as delivery confirming the fact that will be emailed to the sender and available for download. This is optional, and either the sender or recipient can refuse to do so.
Order changes and cancelation. If your order is en route or has been delivered according to your instructions, we will not be able to change it or cancel it. If you have submitted your order and realized that you need to change something, please contact our customer service department as quickly as possible with your order number.
Quality and guarantees. We guarantee the delivery of fresh, beautiful floral arrangements and plants. If the recipient is not satisfied with the freshness of your flowers AT ONCE UPON DELIVERY, please contact us within 48 hours since delivery time, and we will either replace the bouquet or refund your money.
All the items presented in the sections “Electronics” are of the highest quality and come with a warranty. Shall it be desired by either sender or recipient; we provide FREE set-up or installation.