Delivery Process

This is a short article about the process of delivery. This process has its particularities because the deliveries of flowers and gifts in all cities are done either by the Kievdelivery managers or by the manager of partner flowers-shops. We have a longer version of Delivery Policy with all these legal stuff on Public Offer page.

How we do the delivery:

The flowers or gift you selected will be delivered by local flowers shop managers in person to the recipient you mention when making the order. We do need the phone number of the recipient. Only after we make the phone call and arrange the delivery, our local florists will start arranging a flower bouquet, food gift basket, perfumes, etc.. Every bouquet is made of carefully selected fresh flowers and arranged in the stylish and original way. 

The procedure of the delivery is as follows:

1) we receive your order and payment confirmation;

2) the manager sends your order to the local florist shop;

3) local florist shop manager confirms the main office that order can be done as ordered and tries to contact the recipient to arrange and schedule the delivery at the day, time and address customer placed when ordering;

4) bouquet, food baskets, etc.  will be made just less than 2 hours before the delivery;

5) delivery will be made as arranged, in person, by the manager, the recipient will sign the form of delivery confirmation, the photo of delivery will be taken (if only allowed by the recipient);

6) confirmation message is sent to the customer.

How we do Same-Day delivery:

Same-Day delivery service is not offered as payable option, but can be done upon customer request, although it is entirely possible if order is received and confirmed before 1:00 PM, Monday - Friday, or before 12:00 Noon on Saturdays, Ukrainian time (GMT+2) and you specify your preferences with Special Instructions for Kievdelivery for your order. Same-Day Delivery is possible if enough time is given – should you desire to make the same-day delivery order, please contact us before making the order via Live Chat or email or via online form or via phone numbers +1(980)-7295075  or +38-067-7088480.

Delivery Procedure